Teach AI with Examples

AI can make mistakes, especially in the early stages before it is fully fine-tuned. As human agents work daily, they can identify any errors in the AI's responses, correct them, and add the conversations as examples to help the AI improve over time. Examples can be added directly from the agent platform or through the Aissist console. You can review and manage these examples under Deploy → Continuous Learn in the Aissist console.

Add example from agent platform

When a human agent receives a customer ticket and the AI provides a draft response, the agent can correct any errors in the draft before sending the revised message to the customer. Afterwards, the agent should select the Aissist widget from the right-side panel on the agent platform, input instructions (it can be correct response or other related information) into the instruction box, and click the "Instruct AI" button. This will add the conversation and the instruction to the AI's knowledge base. The AI typically takes about 10-15 minutes to learn from this example. The following screenshot shows how a loan agent can teach the AI using a conversation example.

Add example from Aissist console

You can also add examples directly from the Aissist console. Go to Sessions, select a session, and on the session detail page, click the "Add to Continuous Learn" icon in the top right corner. Then, enter the appropriate instructions — the conversation will be saved as an example to help Aissistant handle similar situations better in the future.

You can also add conversation examples from the Simulator. Simply click the "Teach AI how to handle this" icon in the top right corner, provide your instructions, and the conversation will be added to Continuous Learn.