Teach AI with Examples

AI can make mistakes, especially in its early stages before it is fully fine-tuned. During a human agent's daily work, if they notice any errors in the AI's responses, they can correct these issues and help the AI learn from them.

When a human agent receives a customer ticket and the AI provides a draft response, the agent can correct any errors in the draft before sending the revised message to the customer. Afterwards, the agent should select the Aissist widget from the right-side panel, input instructions (it can be correct response or other related information) into the instruction box, and click the "Instruct AI" button. This will add the conversation and the instruction to the AI's knowledge base. The AI typically takes about 10-15 minutes to learn from this example. The following screenshot shows how a loan agent can teach the AI using a conversation example.