Zendesk Conversation (messaging)
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Last updated: May 5, 2026
Use this setup for Zendesk messaging channels such as web chat, WhatsApp, SMS, and social messaging.
From the Aissist Zendesk gateway, sign in to Zendesk Conversation and complete the connection flow.
Then click Set up the integrations to let Aissist configure the connection automatically.
If that step fails, use the manual setup below.


Follow Zendesk's guide for Conversation API keys.
Create the key, ID, and secret.
Enter those values in the gateway configuration.


The gateway uses this key to create the integration and webhook for Zendesk Conversation.
If needed, you can create the integration manually instead.
In Zendesk, go to Admin Center → Apps and Integrations → Integrations → Conversations Integrations.
Click Create Integration.
Use these values:
Name: Aissistant_Conversation_Integration
Webhook endpoint URL: https://gateway.aissist.io/gateway/zendesk/conversation
Include full user: enabled
Include full source: enabled
Webhook subscriptions: enable Conversation created and Conversation message

Set:
the agent name that appears in chat
the avatar URL for that agent
We do not recommend setting Aissist as the default bot for channels. Aissist works best as a backend agent that behaves more like a human teammate than a traditional bot.
If you still want to assign Aissist as the AI agent for a specific channel, go to the Zendesk admin area under AI → AI agents.

If the avatar does not appear correctly in Zendesk Chat:
use a direct image URL that ends in .jpg, .png, or another image extension
make sure the image is publicly accessible
avoid links that point to a web page instead of the image file
For Google Drive images, convert the share link into a direct image link:
If it still does not appear, try refreshing the page, clearing cache, or using a different public image host.
If setup fails, contact support and include the step that failed and any Zendesk error message.
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