FAQ
Last updated: May 5, 2026
What is the project, workspace, gateway?
Project is the billing unit.
Use one project for a company or brand.
Inside a project, you can have multiple workspaces and multiple gateways.
Workspace is the unit of agent configuration.
It contains the instructions, assets, actions, and deployment setup for one workflow.
Use one workspace for a team, function, or store.
A workspace can be deployed to multiple gateways.
Each gateway can deploy only one workspace.
Gateway is the deployment unit.
It defines which workspace runs on which managing point and in which mode, such as Auto-Pilot or Co-Pilot.
Monthly quota for free accounts
Free accounts include 3000 AI interactions per month on the base engine.
Difference between free accounts and paid accounts
Free accounts are limited to 3000 AI interactions per month and use the base engine only.
Messages from free accounts include an aissist.io footer.
Paid accounts can use both the base engine and the advanced engine with no usage limit.
Messages from paid accounts do not include Aissist branding.
How to upgrade to a paid account
Go to Billing, add a credit card, then click Activate on the Pro tier.
Difference between base engine and advanced engine
The base engine costs $0.05 per AI interaction.
The advanced engine costs $0.09 per AI interaction.
The advanced engine handles emotional messages and more complex logic better.
Use the base engine for simpler workflows.
Use the advanced engine when the workflow is more nuanced or complex.
AI generates duplicated messages
This usually happens when more than one gateway manages the same inbox, tag, or conversation source.
Check whether:
multiple gateways point to the same managing point
multiple workspaces are deployed to overlapping traffic
the same user message appears in more than one inbox
How to get conversation ID for Zendesk chat
Open the Zendesk ticket, then click the Events icon next to the three-dot menu in the top-right corner.
The conversation ID appears in the event list.
Will you lower your price if AI cost is reduced
If AI costs decrease, we plan to pass those savings on to customers.
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