Intercom

• In your Aissist console, go to Deploy->Gateways from the left-hand panel.

• Click "Add Gateway."

• Choose Intercom from the list of available platforms.

• Follow the setup instructions to complete the integration.

When setting up your Gateway, you can choose how Aissist should operate:

• Auto-Pilot: Aissist drafts and automatically sends responses.

• Auto-Draft: Aissist drafts responses for your human agents to review, edit, and send.

👉 Learn more about Auto-Pilot, Auto-Draft, and Co-Pilot modes here.

Intercom uses inboxes and tags to organize conversations and manage workflows.

Aissist generates the most relevant and accurate replies based on your available knowledge and data.

Aissist automatically applies meaningful tags based on the conversation, helping you better categorize and manage engagements.

Aissist creates concise conversation summaries, highlighting key points, next steps, and any unanswered questions, so your team can jump in with full context.

Aissist detects when human intervention is needed and flags the conversation—ensuring important leads and issues are never missed.