Connecting Aissist to your Intercom workspace is fast and easy! Here's how:
Create the Gateway
In your Aissist console, go to Deploy->Gateways from the left-hand panel.
Click "Add Gateway."
Choose Intercom from the list of available platforms.
Follow the setup instructions to complete the integration.
🧠 Auto-Pilot vs. Auto-Draft
When setting up your Gateway, you can choose how Aissist should operate:
Auto-Pilot: Aissist drafts and automatically sends responses.
Auto-Draft: Aissist drafts responses for your human agents to review, edit, and send.
👉 Learn more about modes here.
🏷️ Managing Inboxes and Tags in Intercom
Intercom uses inboxes and tags to organize conversations and manage workflows.
🤖 How Aissist Works in Intercom
After connecting, Aissist acts much like a human agent — helping to speed up and organize your customer interactions.
✉️ Auto-Response
Aissist generates the most relevant and accurate replies based on your available knowledge and data.
🏷️ Auto-Tag
Aissist automatically applies meaningful tags based on the conversation, helping you better categorize and manage engagements.
📄 Auto-Summary
Aissist creates concise conversation summaries, highlighting key points, next steps, and any unanswered questions, so your team can jump in with full context.
🤝 Streamline with Human Agents
Aissist detects when human intervention is needed and flags the conversation—ensuring important leads and issues are never missed.
