Intercom

Last updated: May 6, 2026

Connect Intercom to let Aissist work inside your inboxes and tagged workflows.

With Intercom, Aissist can:

• draft or send replies

• apply tags

• create summaries

• detect when human follow-up is needed

Create the Intercom gateway

1. Go to Deploy → Gateways.

2. Click Add Gateway.

3. Choose Intercom.

4. Follow the setup steps to authorize the connection.

How Intercom routing works

Intercom gateways uses team inboxes as managing points.

This lets you control which conversations Aissist should handle.

Use a narrow inbox to keep the workflow focused.

See Deploy Gateway for managing point setup.

Choose the operating mode

During setup, choose the operating mode:

• Auto-Pilot — Aissist replies automatically

Start with one narrow workflow.

Run Auto-Pilot for a short period, review the results, optimize Aissist, then gradually increase Auto-Pilot time.

How Aissist works in Intercom

Aissist can support the Intercom workflow in several ways.

Reply and tag

Aissist generates context-aware replies and applies tags inside the selected workflow.

This helps your team organize conversations and trigger follow-up rules.

Summary and handoff

Aissist can summarize the conversation and detect when a human should take over.

This helps your team review the thread and pick up the right next step.

Co-Pilot in Intercom

To use Co-Pilot with in-note commands:

1. Create an in-note command in Deploy → Tools → In-Note Command.

2. Open the Intercom gateway.

3. Enable Enable Co-Pilot with this Gateway.

4. Add an internal note with the command ID to run the command in the ticket.

You can use in-note commands to:

• analyze a conversation

• fill ticket attributes

• evaluate agent performance

This works well for QA review, structured wrap-up, and attribute updates inside Intercom.

Best practice

Start with one team inbox.

Run Auto-Pilot for a short period, review the results, optimize Aissist, then gradually increase Auto-Pilot time.