Intercom

How to create gateway to Intercom

🚀 How to Set Up a Gateway to Intercom in Aissist

Connecting Aissist to your Intercom workspace is fast and easy! Here's how:

Create the Gateway

• In your Aissist console, go to Deploy->Gateways from the left-hand panel.

• Click "Add Gateway."

• Choose Intercom from the list of available platforms.

• Follow the setup instructions to complete the integration.

🧠 Auto-Pilot vs. Auto-Draft

When setting up your Gateway, you can choose how Aissist should operate:

• Auto-Pilot: Aissist drafts and automatically sends responses.

• Auto-Draft: Aissist drafts responses for your human agents to review, edit, and send.

👉 Learn more about Auto-Pilot, Auto-Draft, and Co-Pilot modes here.

🏷️ Managing Inboxes and Tags in Intercom

Intercom uses inboxes and tags to organize conversations and manage workflows.

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🤖 How Aissist Works in Intercom

After connecting, Aissist acts much like a human agent — helping to speed up and organize your customer interactions.

✉️ Auto-Response

Aissist generates the most relevant and accurate replies based on your available knowledge and data.

🏷️ Auto-Tag

Aissist automatically applies meaningful tags based on the conversation, helping you better categorize and manage engagements.

📄 Auto-Summary

Aissist creates concise conversation summaries, highlighting key points, next steps, and any unanswered questions, so your team can jump in with full context.

🤝 Streamline with Human Agents

Aissist detects when human intervention is needed and flags the conversation—ensuring important leads and issues are never missed.