> For the complete documentation index, see [llms.txt](https://doc.aissist.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.aissist.io/gateways/intercom.md).

# Intercom

*Last updated: May 6, 2026*

Connect Intercom to let Aissist work inside your inboxes and tagged workflows.

With Intercom, Aissist can:

* draft or send replies
* apply tags
* create summaries
* detect when human follow-up is needed

### Create the Intercom gateway

1. Go to **Deploy → Gateways**.
2. Click **Add Gateway**.
3. Choose **Intercom**.
4. Follow the setup steps to authorize the connection.

### How Intercom routing works

Intercom gateways uses **team** **inboxes** as managing points.

This lets you control which conversations Aissist should handle.

{% hint style="info" %}
Use a narrow inbox to keep the workflow focused.
{% endhint %}

See [Deploy Gateway](/tutorial/deploy-gateway.md) for managing point setup.

### Choose the operating mode

During setup, choose the operating mode:

* **Auto-Pilot** — Aissist replies automatically

Start with one narrow workflow.

Run **Auto-Pilot** for a short period, review the results, optimize Aissist, then gradually increase **Auto-Pilot** time.

### How Aissist works in Intercom

Aissist can support the Intercom workflow in several ways.

#### Reply and tag

Aissist generates context-aware replies and applies tags inside the selected workflow.

This helps your team organize conversations and trigger follow-up rules.

<figure><img src="/files/htIgESq84PtjDuxtE54z" alt="" width="375"><figcaption></figcaption></figure>

#### Summary and handoff

Aissist can summarize the conversation and detect when a human should take over.

This helps your team review the thread and pick up the right next step.

<figure><img src="/files/QxDhzarOXy5QQAZyyez1" alt="" width="375"><figcaption></figcaption></figure>

### Co-Pilot in Intercom

To use Co-Pilot with in-note commands:

1. Create an [in-note command](/tutorial/in-note-command.md) in **Deploy → Tools → In-Note Command**.
2. Open the Intercom gateway.
3. Enable **Enable Co-Pilot with this Gateway**.
4. Add an internal note with the command ID to run the command in the ticket.

You can use in-note commands to:

* analyze a conversation
* fill ticket attributes
* evaluate agent performance

This works well for QA review, structured wrap-up, and attribute updates inside Intercom.

<figure><img src="/files/Qtg0kgnVgj51GfcQ2ZZX" alt="" width="375"><figcaption></figcaption></figure>

### Best practice

Start with one team inbox.

Run **Auto-Pilot** for a short period, review the results, optimize Aissist, then gradually increase **Auto-Pilot** time.