Shopify

Last updated: May 15, 2026

Connect Shopify to let Aissist read store data and run commerce actions.

Shopify is the integration.

Actions use Shopify during conversations.

With Shopify, Aissist can work with:

• customers and orders

• shipping, fulfillment, and returns

• inventory and products

• actions like address updates and order cancellation

Before you start

You currently need a Shopify access token to complete setup.

Login-based Shopify connection is not available yet. Use an access token instead.

On the Shopify Basic plan, Shopify restricts access to some personal customer data, such as name, address, phone number, and email.

Create the Shopify integration

Step 1: add the integration

1. Go to Workspace → Integrations.

2. Click Add Integration.

3. Choose Shopify.

4. Enter:

   • a name for the integration

   • the shop name

   • the shop URL

   • the access token

Step 2: create a Shopify access token

1. Log in to your Shopify dashboard.

2. Navigate to Settings → Apps and Sales Channels → Develop Apps.

3. Enable Custom App Development.

4. Click Create an app and give it a name.

5. Open the app, go to API Credentials, then click Configure Admin API Scopes.

6. Grant these permissions:

   • read_shipping

   • read_fulfillments

   • read_merchant_managed_fulfillments

   • read_customers

   • read_inventory

   • read_orders

   • read_returns

   • read_products

   • read_product_listings

   • write_orders

7. Click Install App.

8. Copy the Admin API Access Token.

See Shopify’s guide for more detail.

Step 3: finish setup in Aissist

1. Return to Aissist.

2. Paste the access token into the Shopify integration.

3. Click Test to confirm the token and URL work.

Example:

• Name: Aissist Shopify

• Shop: aissistant

• Shop URL: https://aissistant.myshopify.com

• Access Token: paste the token you created

Shopify integration builder

Default actions

The Shopify integration includes default actions for common workflows.

Use them when the built-in Shopify methods already match your workflow.

You can choose whether each action runs:

• at the start of a session

• during an interaction

• in both places

Each default action includes predefined descriptions and parameters.

Create custom actions only when you need store-specific logic.

Actions of Shopify integration

Custom actions

You can also create custom Shopify actions.

If you do, turn off overlapping default actions to avoid conflicts.

Create a custom action

1. Select the integration then go to Actions.

2. Click Add Action.

3. Choose a method.

4. Give the action a clear name and description.

Available methods include:

getOrder, getCustomer, getCustomerOrders, sendOrderInvoice, cancelOrder, updateOrderAddress, addOrderTags , unsubscribeMarketingEmail , getProducts, and getProductById

Configure the action

You can:

• choose whether it runs inbound or outbound

• define trigger scenario

• customize parameters for your store logic

Use parameter descriptions that match your store rules.

Example store-specific guidance:

order_id: order IDs start with an E followed by 8 digits

warranty_days: warranty period in days, use constant 730

match_email: only return the order if the email matches, use constant true

order_in_last_n_days: retrieve orders from the last 180 days

You can also add instructions for how Aissist should summarize large action responses.

Example getCustomer action

Next step

After setup, test your Shopify actions in Action Debugger.