Last updated: May 15, 2026
Connect Aissist to your business systems and data sources.
Use integrations to give Aissist access to current data and real workflows.
Integrations help Aissist:
Read customer, order, inventory, and shipment data.
Power actions like order lookup, cancellation, and updates.
Use live system context during customer conversations.
Use integrations when Aissist needs live business data.
This is useful for things like order lookup, shipment status, CRM data, or account updates.
If static knowledge is enough, use Turn Assets into AI instead.
An integration connects Aissist to an external system.
An action uses that connection during a conversation.
For example, connect Shopify as the integration, then use actions like order lookup or order update.
Make sure you have:
access to the external system
the credentials or authorization needed to connect it
a clear idea of which actions Aissist should use
Choose the system that holds the live data you need.
Then connect it and configure the actions Aissist should call.
After you connect an integration:
configure the actions you want Aissist to use
test those actions in Action Debugger
Use Simulator when you want to test the full conversation flow with those actions.
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