Integrations

Last updated: May 15, 2026

Connect Aissist to your business systems and data sources.

Use integrations to give Aissist access to current data and real workflows.

What integrations do

Integrations help Aissist:

• Read customer, order, inventory, and shipment data.

• Power actions like order lookup, cancellation, and updates.

• Use live system context during customer conversations.

When to use integrations

Use integrations when Aissist needs live business data.

This is useful for things like order lookup, shipment status, CRM data, or account updates.

If static knowledge is enough, use Turn Assets into AI instead.

Integrations vs actions

An integration connects Aissist to an external system.

An action uses that connection during a conversation.

For example, connect Shopify as the integration, then use actions like order lookup or order update.

Before you connect

Make sure you have:

• access to the external system

• the credentials or authorization needed to connect it

• a clear idea of which actions Aissist should use

Available integrations

Choose the system that holds the live data you need.

Then connect it and configure the actions Aissist should call.

Commerce

ShopifyWooCommerceAdobe Commerce (Magento 2)

Shipping

ShipStationParcelPanel

Custom APIs

RESTful APIAWS Lambda

Next step

After you connect an integration:

1. configure the actions you want Aissist to use

2. test those actions in Action Debugger

Use Simulator when you want to test the full conversation flow with those actions.