> For the complete documentation index, see [llms.txt](https://doc.aissist.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.aissist.io/overview.md).

# Overview

Build AI agents that resolve support and sales conversations end to end.

*Last updated: October 25, 2026*

Aissist is an AI agent platform for customer service and sales. Its agents resolve conversations end to end, not just reply to them: they answer from your knowledge, act in your systems, and hand over to your team when a person is needed.

Across deployments, Aissist averages **83% resolution**, **4.8/5.0 CSAT** and **under 1% errors**, at **50% lower cost**.

### Why teams use Aissist

* **Resolve, don't deflect.** Agents look up orders, update records and follow your workflows, so the work is finished, not passed along.
* **Reliable by design.** Every reply passes instructions, checks and guardrails, and sensitive information and actions stay behind the rules you set. See [Reliability](/capabilities/reliability.md).
* **Inside the tools you already use.** Agents work in your help desk or chat platform, alongside your team, in Auto-Pilot or Co-Pilot.
* **Always improving.** [Weekly reports, alerts](/capabilities/weekly-reports.md) and [agent insights](/capabilities/agent-insight.md) show what changed and what to fix next, and [Ask Engine](/capabilities/ask.md) answers any question about your workspace.

### How it works

| Building block                                                                            | What it does                                                                                                          |
| ----------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------- |
| [**Workspace**](/tutorial/create-workspace.md)                                            | One AI agent: its settings, instructions, knowledge and deployment.                                                   |
| [**Instructions**](/capabilities/instructions-and-information.md)                         | The rules, tone and guardrails the agent follows everywhere.                                                          |
| [**Assets**](/capabilities/assets.md)                                                     | The knowledge the agent answers from: websites, web pages and documents.                                              |
| [**Sub Agents**](/capabilities/sub-agents.md)                                             | Behavior for one scenario, such as order tracking or returns, with its own instructions, knowledge and actions.       |
| [**Connectors**](/capabilities/connectors.md) and [**actions**](/capabilities/actions.md) | Connect your business systems once, then let the agent act in them, such as looking up an order or updating a ticket. |
| [**Gateways**](/capabilities/gateways.md)                                                 | Where the agent works: Intercom, Zendesk, Front, Gorgias, HubSpot and more.                                           |

### Start here

Launch your first agent in six steps:

1. **Create a workspace.** Follow the [Quick Start](/tutorial/quick-start.md), or [create one](/tutorial/create-workspace.md) with Ask Engine from a short description.
2. **Add knowledge.** [Add assets](/tutorial/add-assets.md): your website, documents and help center.
3. **Connect your systems.** [Add actions](/tutorial/add-actions.md) on a connector.
4. **Define scenarios.** [Add sub agents](/tutorial/add-sub-agents.md) for the workflows that matter most.
5. **Test.** [Try](/tutorial/try.md) conversations before going live.
6. **Go live.** [Deploy](/tutorial/deploy.md) to your help desk or chat platform.

Before launch, run through the checklist at the end of the [Quick Start](/tutorial/quick-start.md).

The first four steps can start with a request to [Ask Engine](/capabilities/ask.md): describe what you want in plain words, review what it proposes, and confirm.

### What you can build

* **Customer service agents** that resolve cases end to end.
* **Sales agents** that qualify leads, answer product questions and close sales.
* **Commerce agents** that handle orders, shipping and returns.
* **Internal agents** that answer operational questions from company knowledge.

See [Use cases](/use-cases.md) for examples from real deployments.

### Explore the docs

* [Capabilities](/capabilities.md): what Aissist can do, and why it matters.
* [Tutorial](/tutorial.md): build, test and deploy an agent step by step.
* [Use cases](/use-cases.md): how teams automate support and sales.
* [Success Metrics](/success-metrics.md): measure resolution, close rate, CSAT, NPS and reliability.
* [FAQ](/faq.md): answers to common questions.
* [Release Notes](/release-notes.md): what's new each week.

### Need help?

[Book a demo](https://aissist.io/contact-us/request-demo) and we'll walk you through it.