# 🚀 Aissist Documentation

Aissist lets you create AI agents that automate customer support, sales, and operations across your existing tools.

Connect your data, define behaviors, and deploy AI agents that can **answer questions, take actions, and resolve conversations end-to-end.**

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#### ⚡ What you can do with Aissist

* Reduce support workload by automating repetitive conversations
* Increase conversion with AI-powered sales assistants
* Integrate directly with tools like Intercom, Zendesk, and Shopify
* Build agents that **call APIs, fetch data, and take actions**

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### ⚡ Get Started in 5 Minutes

Follow these steps to launch your first AI agent:

1. **Create a Workspace**\
   Your workspace is your AI agent.
2. **Add Knowledge**\
   Connect your website, documents, or APIs.
3. **Configure Sub-Agents**\
   Define scenarios and behaviors (e.g. support, sales, order tracking).
4. **Test with Simulator**

   Simulate real customer conversations in the simulator to evaluate AI performance.
5. **Connect a Gateway**\
   Integrate with your support platform (Intercom, Zendesk, Front, Gorgias, etc.).
6. **Monitor and Fine-tune**\
   Let the AI begin responding to users automatically, while you monitor performance and fine-tune as needed.

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### 🧠 How Aissist Works

Aissist is built around four core components:

#### Workspace

Your main AI agent. Contains all configurations, knowledge, and behaviors.

#### Knowledge

What your AI knows. This includes:

* Instructions
* Websites
* Documents (Google Docs)
* APIs and structured data (Shopify, Supabase, Woo, etc. )

#### Sub-Agents

Specialized behaviors triggered by scenarios.

Examples:

* Order tracking agent
* Sales qualification agent
* Refund handling agent

#### Gateway

Deploy Aissist to your agent platforms:

* Aissist operates as an agent within your team
* Assign tickets to Aissist to handle conversations
* Automatically escalate to a human agent when needed

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### 🛠️ What You Can Build

#### 💬 Customer Support Automation

* Resolve common tickets automatically
* Reduce response time to seconds
* Escalate complex issues when needed

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#### 📈 AI Sales Assistant

* Qualify inbound leads
* Ask follow-up questions
* Book demos or collect contact info

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#### 🛒 E-commerce AI Agent

* Answer product questions
* Check order status
* Handle shipping and returns
* Upsell and recommend products

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#### 🧠 Internal Knowledge Agent

* Answer team questions
* Search company knowledge instantly
* Reduce internal support overhead

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### 🔗 Integrations

Aissist works with your existing agent platform:

* Intercom
* Front
* Zendesk
* Freshdesk
* Kustomer
* Gorgias
* Salesforce
* Hubspot
* Chatwoot

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### 🔄 Example Workflow

**User:** “Where is my order?”

1. AI detects intent
2. Sub-agent order\_tracking is triggered
3. Calls Shopify API
4. Retrieves order status (order found lost in transit)
5. Responds instantly and then escalates to a human agent
6. Tags the conversation

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### 💬 Need Help?

* Book a [demo](https://aissist.io/request-demo)