Adobe Commerce (Magento 2)

Last updated: May 15, 2026

Connect Adobe Commerce to let Aissist read store data and run commerce actions.

Adobe Commerce is the integration.

Actions use Adobe Commerce during conversations.

With Adobe Commerce, Aissist can work with:

• customers and orders

• invoices, shipments, and returns

• products and inventory

• actions like password reset, address updates, and order cancellation

Create the Adobe Commerce integration

Step 1: create an access token

Follow Adobe’s guide for integration tokens.

Allow at least these scopes:

• Read Store

• Read Customer

• Read Invoices

• Read Orders

• Read Returns

• Read Shipments

• Read Credit Memos

• Write Orders

Optional scopes:

• Read Integration

• Read Inventory

• Read Product

Enable Allow OAuth Access Tokens to be used as standalone Bearer tokens under Stores → Configuration → Services → OAuth → Consumer Settings.

Step 2: add the integration in Aissist

1. Go to Workspace → Integrations.

2. Click Add Integration.

3. Choose Adobe Commerce.

4. Enter:

   • a name for the integration

   • the Adobe Commerce store URL

   • the store code

   • the access token

Example:

• Name: My Magento Store

• Store URL: https://yourstore.com

• Store Code: default

• Access Token: paste your token

The default store code is usually default unless your setup uses a custom value.

Default actions

The Adobe Commerce integration includes default actions for common workflows.

Use them when the built-in Adobe Commerce methods already match your workflow.

You can choose whether each action runs:

• at the start of a session

• during an interaction

• in both places

Each default action includes predefined descriptions and parameters.

Create custom actions only when you need store-specific logic.

Custom actions

You can also create custom Adobe Commerce actions.

If you do, turn off overlapping default actions to avoid conflicts.

Create a custom action

1. Select the integration then go to Actions.

2. Click Add Action.

3. Choose a method.

4. Give the action a clear name and description.

Available methods include:

• getOrder

• getCustomer

• getCustomerOrders

• getInvoice

• resetPassword

• cancelOrder

• updateOrderAddress

Configure the action

You can:

• choose whether it runs inbound or outbound

• customize parameters for your store logic

Use parameter descriptions that match your store rules.

Example store-specific guidance:

order_id: order IDs start with an E followed by 8 digits

store_code: use the Adobe Commerce store code, such as default

You can also add instructions for how Aissist should summarize large action responses.

Next step

After setup, test your Adobe Commerce actions in Action Debugger.