A Gateway is the integration point between Aissistant and your agent platforms. It defines where Aissistant should operate (which messages to handle), how it should operate (the processing mode), and who it represents (the actor it should adopt).
How to connect Gateway?
To connect a gateway, go to your Aissist.io console, Click Deploy then Gateways from the left side panel and then click the "ADD GATEWAY" button. Then you can select an agent platform and follow the instructions to finish the connect.
Managing Points
By default, Aissistant manages all messages in your agent platform. However, you can set specific managing points to control exactly which conversations Aissistant handles, preventing it from responding to unwanted messages. Managing points vary by platform and may include inboxes or tags. The table below summarizes the managing points available for each platform. Once configured, Aissistant will only process conversations or tickets located in designated inboxes or tagged with specified managing tags.
Platform
Status
Managing Point
Supported
Inbox
Supported
Tag
Supported
Inbox and Tag
Supported
Tag
Supported
Inbox
Chatwoot
Beta
Inbox
IMPORTANT: We strongly recommend that customers avoid setting up multiple gateways to manage the same inbox or tag.
Auto-Pilot vs Auto-Draft
You can config the mode for Aissistant in a gateway
Auto-Pilot: Aissistant monitors the managing point (Inbox or Channel), automatically responds based on the conversational context and provided assets.
Auto-Draft: Aissistant ONLY creates drafts which will be reviewed, modified then sent by human team
Even if Aissistant is set to auto-pilot mode, you can configure specific Sub Agents (tags) to operate in auto-draft mode. For example, if refund-related messages are considered sensitive, you can have Aissistant draft responses for any conversation tagged with "refund" instead of replying directly.
Likewise, if Aissistant is set to auto-draft mode, you can assign certain tags to run in auto-pilot, allowing it to respond automatically in those specific cases.
Supported Agent Platforms
We currently support integrations with FrontApp, Gorgias, Intercom, Zendesk, and HubSpot. Additional platforms—including Kustomer, Freshdesk, and Salesforce—will be supported soon.
