Instructions, Assets, and Sub Agents
Last updated: May 14, 2026
Use this model to decide where information belongs in Aissist.
Aissist uses three layers of guidance:
Instructions for global behavior
Sub agents for workflow-specific handling
Assets for interaction-level knowledge
Each layer has a different job.
This is the simplified version of the global, session, and interaction model in Tune Aissist Behavior.
Instructions
Instructions are the global rules for your workspace.
They shape how Aissist behaves in every conversation.
Use instructions for things like:
tone and writing style
escalation rules
broad response requirements
Keep them short and always relevant.
See Tune Aissist Behavior for more guidance.
Sub Agents
Sub agents define how Aissist handles specific scenarios.
They apply only when a matching scenario is detected.
Use sub agents for:
returns
order tracking
sales qualification
Sub agents can also:
add contextual instructions, context, task, summary, and acknowledgement
link specific assets or actions
control reply, handoff, no response, or close behavior
See Create Sub Agents.
Assets
Assets are the knowledge sources Aissist searches during a conversation.
They can include help center pages, websites, policies, and documents.
When a user asks a question, Aissist retrieves relevant asset content only when it matches the current question.
Use assets for:
policy and product information
operational details
reference material the agent should cite or follow
See Turn Assets into AI.
How they work together
These layers work together like this:
Instructions set the global behavior for the workspace.
Sub agents add workflow-specific logic after a matching scenario is triggered.
Assets provide interaction-level knowledge when relevant to the current question.
In practice, a sub agent can also link the assets or actions needed for that workflow.
This keeps responses consistent, relevant, and focused.
Best practice
Use each layer for the right job:
put broad rules in Instructions
put workflow logic in Sub Agents
put knowledge in Assets
Avoid putting everything in one place.
That makes the agent easier to manage and more accurate over time.
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