Auto-Pilot, Auto-Draft, Co-Pilot
Last updated
Last updated
Aissistant provides Auto-Pilot, Auto-Draft, and Co-Pilot mode. The Co-Pilot mode is available through the web widget on your agent platform. We recommend our customers begin with the Auto-Draft mode. After undergoing several rounds of optimization—during which we monitor Aissistant's performance and make adjustments via instructions, sub agents, and assets—we can then activate Auto-Pilot to achieve complete automation.
Functionality
Automatically reply to user messages
Automatically generate draft for human to review, edit and then send
Draft, translate, or summary via buttons on right side panel
Channel
Any channel
Any channel
Non-realtime channels (email)
User Case
Sales and Customer service (email and chat)
Sales and Customer service (email and chat)
Customer service (email)
Productivity
Higher productivity gain, 85% resolved without human involvement
Improve human team productivity
Improve human team productivity
Flexibility
Fully automated
automated helper
On demand
Maturity
Assets are more matured
Assets are matured
Assets can be less matured
80% of Aissistant users employ Auto-Pilot because it offers a real game-changer. For Auto-Pilot to work well, please pay attention to the followings:
(1) It works better if the inbox has narrower purpose. A typical example is out-reach sales qualification which is definable task. Our AI has proved the capability to reach human parity in those categories.
(2) Create Sub-Agents with contextual instructions to cover the key topics of your business. Contextual instructions are essential for Aissistant, as they guide it to handle specific scenarios accurately, helping it deliver precise responses and minimizing hallucinations.
(3) Increase the information in assets always help. There is no limit on the amount of information in assets. Our AI is very information hungry, the more the better as long as there is no major conflicts, and AI will be able to pick the most relevant information to be used in response or draft.
The choice between Auto-Pilot and Auto-Draft doesn’t impact other features like tags, summaries, etc.
In Co-Pilot mode, the user interaction is not processed until human team trigger it via right-side panel on your agent platform. This approach offers the best flexibility but least productivity.
Create Draft: create a draft based on both conversational context and provided assets. The created draft is equivalent to the one created by Auto-Draft, but on demand. Why this? It is on demand, therefore flexible. But it requires a click and some waiting time (5 - 30 seconds).
Translate: translate user’s last message and draft (if exists) into your specified language. Just type the language name in the box above Translate, Aissistant will do the translation for you. By default, the message will be translated to English.
Summarize: provide a summary of conversation, list unanswered questions and items to follow up.
In Auto-Pilot mode, Aissistant generates response and responds directly without human intervention. This allows Aissistant to enter full automation. Aissistant has been equipped with capability to auto-detect the needs for human involvement, either help or follow-up, whichever happens Aissistant will create tag as mechanism to notify human team. Please refer to for more details.
In Auto-Pilot mode, Aissistant generates draft for human to review, modify then send. This process allows the human agents to scrutinize and refine the response before sending it. We advise our users to initially engage with the Auto-Draft mode, undertake several iterations of optimizations until the Assistant's output aligns with the human agent's criteria, and then transition to Auto-Pilot mode. Please refer to for more details.
(1) Go to , login in, then go to “Gateways” in left side panel;