WooCommerce

Last updated: May 15, 2026

Connect WooCommerce to let Aissist read store data and run commerce actions.

WooCommerce is the integration.

Actions use WooCommerce during conversations.

With WooCommerce, Aissist can work with:

• customers and orders

• products and inventory

• refunds and subscriptions

• actions like address updates and order cancellation

Create the WooCommerce integration

Step 1: create API credentials

1. Log in to your WooCommerce dashboard.

2. Go to Settings → Advanced → REST API.

3. Click Add Key.

4. Save the Consumer Key and Consumer Secret.

Save the key and secret when you create them. WooCommerce may not show them again later.

Create Consumer Key and Consumer Secret

Step 2: add the integration in Aissist

1. Go to Workspace → Integrations.

2. Click Add Integration.

3. Choose WooCommerce.

4. Enter:

   • a name for the integration

   • the WooCommerce API URL

   • the Consumer Key

   • the Consumer Secret

Example:

• Name: My WooCommerce Store

• API URL: https://yourstore.com/wp-json/wc/v3

• Consumer Key: paste your key

• Consumer Secret: paste your secret

Default actions

The WooCommerce integration includes default actions for common workflows.

Use them when the built-in WooCommerce methods already match your workflow.

You can choose whether each action runs:

• at the start of a session

• during an interaction

• in both places

Each default action includes predefined descriptions and parameters.

Create custom actions only when you need store-specific logic.

Custom actions

You can also create custom WooCommerce actions.

If you do, turn off overlapping default actions to avoid conflicts.

Create a custom action

1. Select the integration then go to Actions.

2. Click Add Action.

3. Choose a method.

4. Give the action a clear name and description.

Available methods include:

• getOrder

• getCustomer

• getCustomerOrders

• getCustomerSubscription

• cancelOrder

• updateOrderAddress

Configure the action

You can:

• choose whether it runs inbound, outbound

• customize parameters for your store logic

Use parameter descriptions that match your store rules.

Example store-specific guidance:

order_id: order IDs start with an E followed by 8 digits

subscription_status: use values like active, on-hold, or cancelled

You can also add instructions for how Aissist should summarize large action responses.

WooCommerce integration

Next step

After setup, test your WooCommerce actions in Action Debugger.