Zendesk

How to create gateway to Zendesk

Select "Gateways" from your Aissist left side panel, click "Add Gateway", choose Zendesk and then follow the instructions to finish the setup.

Auto-Pilot and Auto-Draft

During creation of Gateway, you can choose between Auto-Pilot and Auto-draft. Learn more about Auto-Pilot, Auto-Draft and Co-Pilot …

Managing Tags

Zendesk only supports tags. Therefore, please tag your tickets if you want them to be processed by Aissistant.

How does Aissistant work in Zendesk?

Aissistant works, largely, in similar way as human, creating response, draft, comment, tag, and summary.

Auto response and tag

Aissistant generates contextually appropriate responses from your massive info, and produces tags on the context to help you better manage the engagements

Summary and streamline with human

Aissistant is equipped with self-awareness to auto-detect the needs for human help or follow up and creates summaries so that you don’t miss any important leads or information