Connecting Aissist to your Zendesk workspace is quick and straightforward! Here’s how:
Create the Gatewa
In your Aissist console, go to Deploy → Gateways from the left-hand panel.
Click "Add Gateway."
Choose Zendesk from the platform list.
Follow the on-screen instructions to complete the setup.
🧠 Auto-Pilot vs. Auto-Draft
When setting up your Gateway, you can choose how Aissist will handle conversations:
Auto-Pilot: Aissist drafts and automatically sends responses.
Auto-Draft: Aissist drafts responses for human agents to review, edit, and send manually.
👉 Learn more about modes here.
🏷️ Managing Tags in Zendesk
Zendesk uses tags to organize and manage conversations.
Important:
➔ To allow Aissist to process a ticket, make sure the ticket is properly tagged.
Aissist will monitor the tagged tickets and step in to assist accordingly.
🤖 How Aissist Works in Zendesk
After connecting, Aissist acts much like a human agent — helping you handle conversations faster, smarter, and more efficiently.
✉️ Auto-Response and Auto-Tag
Aissist generates the most contextually appropriate replies based on your knowledge base, and automatically applies relevant tags to help you better organize and manage conversations.
📄 Summary and Streamline with Human Agents
Aissist creates clear conversation summaries that highlight next steps and unresolved questions.
It can also detect when a conversation needs human attention, ensuring that no important leads, questions, or issues are missed.
How to create gateway to Zendesk
Select Deploy->Gateways from your Aissist left side panel, click "Add Gateway", choose Zendesk and then follow the instructions to finish the setup.
Auto-Pilot and Auto-Draft
Managing Tags
Zendesk only supports tags. Therefore, please tag your tickets if you want them to be processed by Aissistant.
How does Aissistant work in Zendesk?
Aissistant works, largely, in similar way as human, creating response, draft, comment, tag, and summary.
Auto response and tag
Aissistant generates contextually appropriate responses from your massive info, and produces tags on the context to help you better manage the engagements
Summary and streamline with human
Aissistant is equipped with self-awareness to auto-detect the needs for human help or follow up and creates summaries so that you don’t miss any important leads or information
During creation of Gateway, you can choose between Auto-Pilot and Auto-draft. Learn more about
