# Zendesk

## 🚀 How to Set Up a Gateway to Zendesk in Aissist

Connecting Aissist to your Zendesk workspace is quick and straightforward! Here’s how:

<details>

<summary>Create the Gatewa</summary>

* In your Aissist console, go to **Deploy → Gateways** from the left-hand panel.
* Click **"Add Gateway."**
* Choose **Zendesk** from the platform list.
* Follow the on-screen instructions to complete the setup.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FHL6cHXSmwTuS7o4eNf7o%2Fscreencapture-console-aissist-io-deploy-gateways-2d8c1b63-23f6-4109-82bb-1ee158ed3844-2025-04-27-11_46_14.png?alt=media&#x26;token=96e7c28e-c73a-401f-91e8-893de4b2f30b" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>🧠 Auto-Pilot vs. Auto-Draft</summary>

When setting up your Gateway, you can choose how Aissist will handle conversations:

* **Auto-Pilot**: Aissist drafts and automatically sends responses.
* **Auto-Draft**: Aissist drafts responses for human agents to review, edit, and send manually.

👉 Learn more about [Auto-Pilot, Auto-Draft, and Co-Pilot](https://doc.aissist.io/tutorial/auto-pilot-auto-draft-co-pilot) modes here.

</details>

<details>

<summary>🏷️ Managing Tags in Zendesk</summary>

Zendesk uses **tags** to organize and manage conversations.

**Important:**\
➔ To allow Aissist to process a ticket, make sure the ticket is **properly tagged**.\
Aissist will monitor the tagged tickets and step in to assist accordingly.

</details>

***

## 🤖 How Aissist Works in Zendesk

After connecting, Aissist acts much like a human agent — helping you handle conversations faster, smarter, and more efficiently.

<details>

<summary>✉️ Auto-Response and Auto-Tag</summary>

Aissist generates the most contextually appropriate replies based on your knowledge base, and automatically applies relevant tags to help you better organize and manage conversations.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FcbeUYCOrNlMPGn0WcqGO%2FZendesk-tag.png?alt=media&#x26;token=9f2a5ce8-f100-4472-a769-ab58649b2e67" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>📄 Summary and Streamline with Human Agents</summary>

Aissist creates clear conversation summaries that highlight next steps and unresolved questions.\
It can also detect when a conversation needs human attention, ensuring that no important leads, questions, or issues are missed.

</details>

####

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## How to create gateway to Zendesk

Select Deploy->Gateways from your Aissist left side panel, click "Add Gateway", choose Zendesk and then follow the instructions to finish the setup.

{% hint style="info" %}
Auto-Pilot and Auto-Draft

During creation of Gateway, you can choose between Auto-Pilot and Auto-draft. Learn more about [Auto-Pilot, Auto-Draft and Co-Pilot …](https://doc.aissist.io/tutorial/auto-pilot-auto-draft-co-pilot)
{% endhint %}

{% hint style="info" %}
Managing Tags

Zendesk only supports tags. Therefore, please tag your tickets if you want them to be processed by Aissistant.
{% endhint %}

### How does Aissistant work in Zendesk?

Aissistant works, largely, in similar way as human, creating response, draft, comment, tag, and summary.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FYQqlqQWXqi3W1PDoafpW%2FZendesk%20screenshots.png?alt=media&#x26;token=37b7270e-c769-4b1a-a4aa-9663a24284d2" alt=""><figcaption></figcaption></figure>

### Auto response and tag

Aissistant generates contextually appropriate responses from your massive info, and produces tags on the context to help you better manage the engagements

### Summary and streamline with human

Aissistant is equipped with self-awareness to auto-detect the needs for human help or follow up and creates summaries so that you don’t miss any important leads or information

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FLwCW2HAIKBh9mF9jjRmV%2FZendesk-summary.png?alt=media&#x26;token=f3c932e5-119a-4881-81f8-677b78fa25ca" alt=""><figcaption></figcaption></figure>