Zendesk

🚀 How to Set Up a Gateway to Zendesk in Aissist

Connecting Aissist to your Zendesk workspace is quick and straightforward! Here’s how:

Create the Gatewa

  • In your Aissist console, go to Deploy → Gateways from the left-hand panel.

  • Click "Add Gateway."

  • Choose Zendesk from the platform list.

  • Follow the on-screen instructions to complete the setup.

🧠 Auto-Pilot vs. Auto-Draft

When setting up your Gateway, you can choose how Aissist will handle conversations:

  • Auto-Pilot: Aissist drafts and automatically sends responses.

  • Auto-Draft: Aissist drafts responses for human agents to review, edit, and send manually.

👉 Learn more about Auto-Pilot, Auto-Draft, and Co-Pilot modes here.

🏷️ Managing Tags in Zendesk

Zendesk uses tags to organize and manage conversations.

Important: ➔ To allow Aissist to process a ticket, make sure the ticket is properly tagged. Aissist will monitor the tagged tickets and step in to assist accordingly.

🤖 How Aissist Works in Zendesk

After connecting, Aissist acts much like a human agent — helping you handle conversations faster, smarter, and more efficiently.

✉️ Auto-Response and Auto-Tag

Aissist generates the most contextually appropriate replies based on your knowledge base, and automatically applies relevant tags to help you better organize and manage conversations.

📄 Summary and Streamline with Human Agents

Aissist creates clear conversation summaries that highlight next steps and unresolved questions. It can also detect when a conversation needs human attention, ensuring that no important leads, questions, or issues are missed.

How to create gateway to Zendesk

Select Deploy->Gateways from your Aissist left side panel, click "Add Gateway", choose Zendesk and then follow the instructions to finish the setup.

Auto-Pilot and Auto-Draft

During creation of Gateway, you can choose between Auto-Pilot and Auto-draft. Learn more about Auto-Pilot, Auto-Draft and Co-Pilot …

Managing Tags

Zendesk only supports tags. Therefore, please tag your tickets if you want them to be processed by Aissistant.

How does Aissistant work in Zendesk?

Aissistant works, largely, in similar way as human, creating response, draft, comment, tag, and summary.

Auto response and tag

Aissistant generates contextually appropriate responses from your massive info, and produces tags on the context to help you better manage the engagements

Summary and streamline with human

Aissistant is equipped with self-awareness to auto-detect the needs for human help or follow up and creates summaries so that you don’t miss any important leads or information

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