Zendesk
Last updated
Last updated
Select "Gateways" from your Aissist left side panel, click "Add Gateway", choose Zendesk and then follow the instructions to finish the setup.
Auto-Pilot and Auto-Draft
During creation of Gateway, you can choose between Auto-Pilot and Auto-draft. Learn more about Auto-Pilot, Auto-Draft and Co-Pilot …
Managing Tags
Zendesk only supports tags. Therefore, please tag your tickets if you want them to be processed by Aissistant.
Aissistant works, largely, in similar way as human, creating response, draft, comment, tag, and summary.
Aissistant generates contextually appropriate responses from your massive info, and produces tags on the context to help you better manage the engagements
Aissistant is equipped with self-awareness to auto-detect the needs for human help or follow up and creates summaries so that you don’t miss any important leads or information
