Front
🚀 How to Set Up a Gateway to FrontApp in Aissist
Connecting Aissist to your Front workspace is quick and easy! Here's how:
Create the Gateway
In your Aissist console, go to Deploy → Gateways from the left-hand panel.
Click "Add Gateway."
Choose Front from the list of platforms.
Follow the on-screen instructions to complete the setup.
🤖 Choosing Between Auto-Pilot and Auto-Draft
Auto-Pilot: Aissist automatically drafts and sends replies.
Auto-Draft: Aissist drafts responses for human agents to review and send.
👉 Learn more about Auto-Pilot, Auto-Draft, and Co-Pilot modes here.
💬 How Aissist Works in FrontApp
Once integrated, Aissist works just like a human agent—creating responses, drafts, comments, tags, and summaries—seamlessly inside FrontApp.
✉️ Auto-Response
Aissist generates the best possible reply based on your available information, giving customers quick and accurate answers.
📝 Auto-Draft
Instead of sending automatically, Aissist can prepare draft responses for your human agents to review, edit, and send when ready.
🏷️ Create Tags
Aissist automatically generates helpful tags based on the conversation context, making it easier to organize and manage engagements.
🤝 Streamline with Human Agents
Aissist can detect when a human follow-up is needed and escalate the conversation—ensuring no important leads or issues are missed.
📄 Create Summaries
Aissist creates a concise summary of each conversation, highlighting next steps and any unanswered questions to bring human agents up to speed faster.
🧑✈️ Co-Pilot Mode for FrontApp
The Co-Pilot feature is automatically installed when you create the Gateway to your FrontApp account. If you don't see the Co-Pilot panel, here’s how to enable it:
In your Front workspace, open any conversation.
Click "Manage" on the right-hand side panel.
In the list of available plug-ins, pin the “Aissist” plugin.
Once pinned, the Co-Pilot panel will appear automatically!
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