Front

Last updated: May 6, 2026

Connect Front to let Aissist work inside shared inbox workflows.

With Front, Aissist can:

• draft or send replies

• apply tags

• create summaries

• detect when human follow-up is needed

Create the Front gateway

1. Go to Deploy → Gateways.

2. Click Add Gateway.

3. Choose Front.

4. Follow the setup steps to authorize the connection.

How Front routing works

Front gateways use inboxes as the managing point.

This lets you control exactly which inboxes Aissist should handle.

Start with one shared inbox or one narrow workflow before expanding to broader coverage.

See Deploy Gateway for managing point setup.

Choose the operating mode

During setup, choose the operating mode:

• Auto-Pilot — Aissist replies automatically

• Co-Pilot — available in Front for on-demand help inside the agent UI

Start with one narrow workflow.

Run Auto-Pilot for a short period, review the results, optimize Aissist, then gradually increase Auto-Pilot time.

How Aissist works in Front

Aissist can support the Front workflow in several ways.

Reply

Aissist generates context-aware replies using your instructions, assets, and actions.

Tag

Aissist can apply tags automatically to organize conversations and trigger routing rules.

Summary and handoff

Aissist can summarize the conversation and detect when a human should take over.

Co-Pilot in Front

Co-Pilot is installed automatically when you create the Front gateway.

If you do not see it:

1. Open any conversation in Front.

2. Click Manage in the right panel.

3. Pin the Aissist plugin.

Best practice

Start with one inbox and one repeatable workflow.

Run Auto-Pilot for a short period, review the results, optimize Aissist, then gradually increase Auto-Pilot time.