Gorgias

Last updated: Jun 2, 2026

Connect Gorgias to let Aissist work inside team-based ticket workflows.

With Gorgias, Aissist can:

• send replies

• apply tags

• create summaries

• detect when human follow-up is needed

Create the Gorgias gateway

1. Go to Deploy → Gateways.

2. Click Add Gateway.

3. Choose Gorgias.

4. Follow the setup steps to authorize the connection.

How Gorgias routing works

Gorgias gateways use Teams as the managing point.

To let Aissist process a ticket, make sure the ticket is assigned to the correct team.

Start with one team or one narrow workflow before expanding coverage.

See Deploy Gateway for managing point setup.

Choose the operating mode

During setup, choose the operating mode:

• Auto-Pilot — Aissist replies automatically

• Co-Pilot — available in Gorgias for on-demand help inside the agent UI

Start with one narrow workflow.

Run Auto-Pilot for a short period, review the results, optimize Aissist, then gradually increase Auto-Pilot time.

How Aissist works in Gorgias

Aissist can support the Gorgias workflow in several ways.

Reply and tag

Aissist can reply automatically and apply tags inside the selected workflow.

This helps your team organize tickets and trigger routing rules.

Summary and handoff

Aissist can summarize the conversation and detect when a human should take over.

Co-Pilot in Gorgias

To use Co-Pilot with in-note commands:

1. Create an in-note command in Deploy → Tools → In-Note Command.

2. Open the Gorgias gateway.

3. Enable Enable Co-Pilot with this Gateway.

4. Add an internal note with the command ID to run the command in the ticket.

You can use in-note commands to:

• analyze a conversation

• fill ticket attributes

• evaluate agent performance

This works well for QA review, structured wrap-up, and attribute updates inside Gorgias.

Best practice

Start with one team and one repeatable workflow.

Run Auto-Pilot for a short period, review the results, optimize Aissist, then gradually increase Auto-Pilot time.