Gorgias

🚀 How to Set Up a Gateway to Gorgias in Aissist

Connecting Aissist to your Gorgias account is simple! Follow these steps:

Create the Gateway

• In your Aissist console, go to Deploy → Gateways from the left-hand panel.

• Click "Add Gateway."

• Choose Gorgias from the platform list.

• Follow the on-screen instructions to complete the setup.

🧠 Auto-Pilot vs. Auto-Draft

When creating your Gateway, you can choose how Aissist will work:

• Auto-Pilot: Aissist drafts and sends responses automatically.

• Auto-Draft: Aissist drafts responses for your human agents to review, edit, and send.

👉 Learn more about Auto-Pilot, Auto-Draft, and Co-Pilot modes here.

🏷️ Managing Tags in Gorgias

Gorgias relies only on tags to organize and manage tickets for Aissist.

Important: ➔ To have Aissist process a ticket, make sure the ticket is properly tagged.

Aissist will monitor the tags and step in to respond, draft, summarize, or assist based on the context!

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🤖 How Aissist Works in Gorgias

Once connected, Aissist works much like a human agent — helping you handle conversations faster and smarter.

✉️ Auto-Response

Aissist generates the most contextually relevant replies based on your available information.

📝 Create Drafts

Aissist can prepare drafts for human agents to review, edit, and send.

🏷️ Create Tags

Aissist automatically creates helpful tags based on the conversation content, making ticket management easier.

📄 Create Summaries

Aissist generates clear conversation summaries, including next steps and any unanswered questions, so agents can pick up quickly.

🤝 Streamline with Human Agents

Aissist detects when human assistance is needed and escalates conversations automatically — ensuring nothing important is missed.

🧑‍✈️ Co-Pilot Mode for Gorgias

The Gorgias Co-Pilot feature is automatically set up when you create the Gateway. If you don't see the Co-Pilot panel inside Gorgias, follow these steps:

1. Go to console.aissist.io and log in.

2. Navigate to the Gateways tab.

3. Click on your Gorgias Gateway.

4. Find and click "Authorize Connection", then refresh the authorization.

5. Return to Gorgias and check if the Co-Pilot panel appears on the right-hand side of conversations.

✅ Once done, Co-Pilot will be ready to assist you inside Gorgias!