> For the complete documentation index, see [llms.txt](https://doc.aissist.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.aissist.io/gateways/gorgias.md).

# Gorgias

*Last updated: Jun 2, 2026*

Connect Gorgias to let Aissist work inside team-based ticket workflows.

With Gorgias, Aissist can:

* send replies
* apply tags
* create summaries
* detect when human follow-up is needed

### Create the Gorgias gateway

1. Go to **Deploy → Gateways**.
2. Click **Add Gateway**.
3. Choose **Gorgias**.
4. Follow the setup steps to authorize the connection.

### How Gorgias routing works

Gorgias gateways use **Teams** as the managing point.

To let Aissist process a ticket, make sure the ticket is assigned to the correct team.

{% hint style="info" %}
Start with one team or one narrow workflow before expanding coverage.
{% endhint %}

See [Deploy Gateway](/tutorial/deploy-gateway.md) for managing point setup.

### Choose the operating mode

During setup, choose the operating mode:

* **Auto-Pilot** — Aissist replies automatically
* **Co-Pilot** — available in Gorgias for on-demand help inside the agent UI

Start with one narrow workflow.

Run **Auto-Pilot** for a short period, review the results, optimize Aissist, then gradually increase **Auto-Pilot** time.

### How Aissist works in Gorgias

Aissist can support the Gorgias workflow in several ways.

#### Reply and tag

Aissist can reply automatically and apply tags inside the selected workflow.

This helps your team organize tickets and trigger routing rules.

<figure><img src="/files/rLKmnEruM6JUYxn6juk0" alt=""><figcaption></figcaption></figure>

#### Summary and handoff

Aissist can summarize the conversation and detect when a human should take over.

<figure><img src="/files/kPRRqu6RMGgi9StTHpu6" alt=""><figcaption></figcaption></figure>

### Co-Pilot in Gorgias

To use Co-Pilot with in-note commands:

1. Create an [in-note command](/tutorial/in-note-command.md) in **Deploy → Tools → In-Note Command**.
2. Open the Gorgias gateway.
3. Enable **Enable Co-Pilot with this Gateway**.
4. Add an internal note with the command ID to run the command in the ticket.

You can use in-note commands to:

* analyze a conversation
* fill ticket attributes
* evaluate agent performance

This works well for QA review, structured wrap-up, and attribute updates inside Gorgias.

<figure><img src="/files/YVFLwXlsRuMs1nYS6OvD" alt=""><figcaption></figcaption></figure>

### Best practice

Start with one team and one repeatable workflow.

Run **Auto-Pilot** for a short period, review the results, optimize Aissist, then gradually increase **Auto-Pilot** time.