# Gorgias

*Last updated: May 6, 2026*

Connect Gorgias to let Aissist work on tagged ticket workflows.

With Gorgias, Aissist can:

* draft or send replies
* apply tags
* create summaries
* detect when human follow-up is needed

### Create the Gorgias gateway

1. Go to **Deploy → Gateways**.
2. Click **Add Gateway**.
3. Choose **Gorgias**.
4. Follow the setup steps to authorize the connection.

<figure><img src="/files/hSlNHoOu2mTNip3Tlwm1" alt=""><figcaption></figcaption></figure>

### How Gorgias routing works

Gorgias gateways use **tags** as the managing point.

To let Aissist process a ticket, make sure the ticket has the required tag.

{% hint style="info" %}
If a ticket is not tagged for the gateway, Aissist does not process it.
{% endhint %}

See [Deploy Gateway](/tutorial/deploy-gateway.md) for managing point setup.

### Choose the operating mode

During setup, choose the operating mode:

* **Auto-Pilot** — Aissist replies automatically
* **Co-Pilot** — available in Gorgias for on-demand help inside the agent UI

Start with one narrow workflow.

Run **Auto-Pilot** for a short period, review the results, optimize Aissist, then gradually increase **Auto-Pilot** time.

### How Aissist works in Gorgias

Aissist can support the Gorgias workflow in several ways.

#### Reply

Aissist can reply automatically inside the selected workflow.

<figure><img src="/files/S7f2OCN5WknWhRgRX09K" alt=""><figcaption></figcaption></figure>

#### Tag

Aissist can apply tags automatically to help organize tickets and trigger routing rules.

<figure><img src="/files/LUf7DCsYdAgeeyRhQc8B" alt=""><figcaption></figcaption></figure>

#### Summary and handoff

Aissist can summarize the conversation and detect when a human should take over.

<figure><img src="/files/DVpcQhXUDih3I2M1POGI" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/rMCNyPObAaKn1Em2k9LL" alt=""><figcaption></figcaption></figure>

### Co-Pilot in Gorgias

Co-Pilot is installed automatically when you create the Gorgias gateway.

If you do not see it:

1. Open the Gorgias gateway in the console.
2. Click **Authorize Connection**.
3. Refresh the authorization.
4. Return to Gorgias and check the right panel.

<figure><img src="/files/jmzrSWlczUbH1PSiJVK7" alt=""><figcaption></figcaption></figure>

### Best practice

Start with one tagged workflow.

Run **Auto-Pilot** for a short period, review the results, optimize Aissist, then gradually increase **Auto-Pilot** time.


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