How to create gateway to Gorgias

Select "Gateways" from your Aissist left side panel, click "Add Gateway", choose Gorgias and then follow the instructions to finish the setup.

Auto-Pilot and Auto-Draft

During creation of Gateway, you can choose between Auto-Pilot and Auto-draft. Learn more about Auto-Pilot, Auto-Draft and Co-Pilot …

Managing Tags

Gorgias only supports tags. Therefore, please tag your tickets if you want them to be processed by Aissistant.

How does Aissistant work on Gorgias?

Aissistant works, largely, in similar way as human, creating response, draft, comment, tag, and summary.

Auto Response

Generates the most contextually appropriate responses from the massive information you have.

Create Draft

Draft for human agent to review, edit, and send.

Create Tag

Aissistant produces the tags based on the context to help you better manage and organize the engagements, with ease.

Create Summary

Aissistant generates summary with next steps and unaddressed questions to quickly bring the human team up to speed.

Streamline with human

Aissistant is equipped with self-awareness to auto-detect the needs for human help or follow up so that you don’t miss any important leads or information.

Co-Pilot Mode

Gorgias Co-Pilot is automatically installed when you create the gateway to your Gorgias account.

If you don’t see the Co-Pilot panel in your Gorgias, please do the following

(1) Go to console.aissist.io, login in, then go to tab “gateways”;

(2) Click on the Gorgias gateway, navigate to “authorize connection” and refresh;

(3) Log back to Gorgias to see whether the right-side panel appears;

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