# Gorgias

## 🚀 How to Set Up a Gateway to Gorgias in Aissist

Connecting Aissist to your Gorgias account is simple! Follow these steps:

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<summary>Create the Gateway</summary>

* In your Aissist console, go to **Deploy → Gateways** from the left-hand panel.
* Click **"Add Gateway."**
* Choose **Gorgias** from the platform list.
* Follow the on-screen instructions to complete the setup.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FG1JiSisRQGjnXtWmCUBY%2Fscreencapture-console-aissist-io-deploy-gateways-356e6434-e63c-49ba-bad8-6003ec6f1eb1-2025-04-27-10_13_58.png?alt=media&#x26;token=97f529da-dd1e-45c0-b304-6c1fc1318c74" alt=""><figcaption></figcaption></figure>

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<summary>🧠 Auto-Pilot vs. Auto-Draft</summary>

When creating your Gateway, you can choose how Aissist will work:

* **Auto-Pilot**: Aissist drafts and sends responses automatically.
* **Auto-Draft**: Aissist drafts responses for your human agents to review, edit, and send.

👉 Learn more about [Auto-Pilot, Auto-Draft, and Co-Pilot](https://doc.aissist.io/tutorial/auto-pilot-auto-draft-co-pilot) modes here.

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<summary>🏷️ Managing Tags in Gorgias</summary>

Gorgias relies **only on tags** to organize and manage tickets for Aissist.

**Important:**\
➔ To have Aissist process a ticket, **make sure the ticket is properly tagged**.

Aissist will monitor the tags and step in to respond, draft, summarize, or assist based on the context!

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## 🤖 How Aissist Works in Gorgias

Once connected, Aissist works much like a human agent — helping you handle conversations faster and smarter.

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<summary>✉️ Auto-Response</summary>

Aissist generates the most contextually relevant replies based on your available information.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FE2tFLofhf1l0CZm0ORAL%2FGorgias-response.png?alt=media&#x26;token=01e40fdc-17b5-40d1-b6ba-e08a82e8ec35" alt=""><figcaption></figcaption></figure>

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<summary>📝 Create Drafts</summary>

Aissist can prepare drafts for human agents to review, edit, and send.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FvlrfvHuDAbfspUtGomDT%2FGorgias_draft.png?alt=media&#x26;token=2659b708-4226-40d4-9c92-9acd32206aa7" alt=""><figcaption></figcaption></figure>

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<summary>🏷️ Create Tags</summary>

Aissist automatically creates helpful tags based on the conversation content, making ticket management easier.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FWgILBWF8zqfZoiamwDw1%2FGorgias_tag.png?alt=media&#x26;token=e7b3a1ec-8373-46bb-b6f6-9535e437838e" alt=""><figcaption></figcaption></figure>

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<summary>📄 Create Summaries</summary>

Aissist generates clear conversation summaries, including next steps and any unanswered questions, so agents can pick up quickly.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FHS4PsJF7leFsxf1f1oBE%2Fgorgias_summary.png?alt=media&#x26;token=ec603802-5928-4730-95db-e56515a5b890" alt=""><figcaption></figcaption></figure>

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<summary>🤝 Streamline with Human Agents</summary>

Aissist detects when human assistance is needed and escalates conversations automatically — ensuring nothing important is missed.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FnsKUo8mAHZsXRDHUTubD%2FGorgias-human.png?alt=media&#x26;token=b9778479-b529-49a6-bc24-face58625ddd" alt=""><figcaption></figcaption></figure>

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<summary>🧑‍✈️ Co-Pilot Mode for Gorgias</summary>

The **Gorgias Co-Pilot** feature is automatically set up when you create the Gateway.\
If you don't see the Co-Pilot panel inside Gorgias, follow these steps:

1. Go to [**console.aissist.io**](https://console.aissist.io) and log in.
2. Navigate to the **Gateways** tab.
3. Click on your **Gorgias Gateway**.
4. Find and click **"Authorize Connection"**, then **refresh** the authorization.
5. Return to Gorgias and check if the Co-Pilot panel appears on the right-hand side of conversations.

✅ Once done, Co-Pilot will be ready to assist you inside Gorgias!

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2F7Ze7aCKoRwGU8zpEKyU4%2FScreenshot%202025-04-25%20at%209.35.08%20PM.png?alt=media&#x26;token=e4bc48d5-fa05-48ed-8b70-78d2f36eb181" alt=""><figcaption></figcaption></figure>

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