Connecting Aissist to your Gorgias account is simple! Follow these steps:
Create the Gateway
In your Aissist console, go to Deploy → Gateways from the left-hand panel.
Click "Add Gateway."
Choose Gorgias from the platform list.
Follow the on-screen instructions to complete the setup.
🧠 Auto-Pilot vs. Auto-Draft
When creating your Gateway, you can choose how Aissist will work:
Auto-Pilot: Aissist drafts and sends responses automatically.
Auto-Draft: Aissist drafts responses for your human agents to review, edit, and send.
👉 Learn more about modes here.
🏷️ Managing Tags in Gorgias
Gorgias relies only on tags to organize and manage tickets for Aissist.
Important:
➔ To have Aissist process a ticket, make sure the ticket is properly tagged.
Aissist will monitor the tags and step in to respond, draft, summarize, or assist based on the context!
🤖 How Aissist Works in Gorgias
Once connected, Aissist works much like a human agent — helping you handle conversations faster and smarter.
✉️ Auto-Response
Aissist generates the most contextually relevant replies based on your available information.
📝 Create Drafts
Aissist can prepare drafts for human agents to review, edit, and send.
🏷️ Create Tags
Aissist automatically creates helpful tags based on the conversation content, making ticket management easier.
📄 Create Summaries
Aissist generates clear conversation summaries, including next steps and any unanswered questions, so agents can pick up quickly.
🤝 Streamline with Human Agents
Aissist detects when human assistance is needed and escalates conversations automatically — ensuring nothing important is missed.
🧑✈️ Co-Pilot Mode for Gorgias
The Gorgias Co-Pilot feature is automatically set up when you create the Gateway.
If you don't see the Co-Pilot panel inside Gorgias, follow these steps:
Navigate to the Gateways tab.
Click on your Gorgias Gateway.
Find and click "Authorize Connection", then refresh the authorization.
Return to Gorgias and check if the Co-Pilot panel appears on the right-hand side of conversations.
✅ Once done, Co-Pilot will be ready to assist you inside Gorgias!
