Kustomer

Last updated: May 6, 2026

Connect Kustomer to let Aissist support customer conversations inside your workspace.

With Kustomer, Aissist can:

• draft or send replies

• apply tags

• create summaries

• detect when human follow-up is needed

Create the Kustomer gateway

1. Go to Deploy → Gateways.

2. Click Add Gateway.

3. Choose Kustomer.

4. Follow the setup steps to authorize the connection.

Choose the operating mode

During setup, choose the operating mode:

• Auto-Pilot — Aissist replies automatically

Start with one narrow workflow.

Run Auto-Pilot for a short period, review the results, optimize Aissist, then gradually increase Auto-Pilot time.

How Aissist works in Kustomer

Aissist can support the Kustomer workflow in several ways.

Reply

Aissist generates context-aware replies using your instructions, assets, and actions.

Tag

Aissist can apply tags automatically to help organize conversations and trigger follow-up rules.

Summary and handoff

Aissist can summarize the conversation and detect when a human should take over.

Best practice

Start with one repeatable workflow and run Auto-Pilot for a short period of time first.

Review the results, optimize Aissist, then gradually increase Auto-Pilot time.