# Kustomer

## 🚀 How to Set Up a Gateway to Kustomer in Aissist

Connecting Aissist to your Kustomer workspace is quick and easy! Here's how:

<details>

<summary>Create the Gateway</summary>

* In your Aissist console, go to **Deploy → Gateways** from the left-hand panel.
* Click **"Add Gateway."**
* Choose **Kustomer** from the list of platforms.
* Follow the on-screen instructions to complete the setup.

<figure><img src="/files/mTCZ2gHjnc2RGEAFuOx3" alt=""><figcaption></figcaption></figure>

</details>

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## 💬 How Aissist Works in Kustomer

Once integrated, Aissist works just like a human agent—creating responses, drafts, comments, tags, and summaries—seamlessly inside Kustomer.

<details>

<summary>✉️ Auto-Response</summary>

Aissist generates the best possible reply based on your available information, giving customers quick and accurate answers.

<figure><img src="/files/gvi2dkZTQI7LeZKP3xhh" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>🏷️ Create Tags</summary>

Aissist automatically generates helpful tags based on the conversation context, making it easier to organize and manage engagements.

<figure><img src="/files/AKeh8SEpTidlyPlpvWa5" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>🤝 Streamline with Human Agents</summary>

Aissist can detect when a human follow-up is needed and escalate the conversation—ensuring no important leads or issues are missed.

<figure><img src="/files/WoVpzvH4i48FOihWv9bx" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>📄 Create Summaries</summary>

Aissist creates a concise summary of each conversation, highlighting next steps and any unanswered questions to bring human agents up to speed faster.

<figure><img src="/files/WoVpzvH4i48FOihWv9bx" alt=""><figcaption></figcaption></figure>

</details>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc.aissist.io/gateways/kustomer.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.