> For the complete documentation index, see [llms.txt](https://doc.aissist.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.aissist.io/gateways/kustomer.md).

# Kustomer

*Last updated: May 6, 2026*

Connect Kustomer to let Aissist support customer conversations inside your workspace.

With Kustomer, Aissist can:

* draft or send replies
* apply tags
* create summaries
* detect when human follow-up is needed

### Create the Kustomer gateway

1. Go to **Deploy → Gateways**.
2. Click **Add Gateway**.
3. Choose **Kustomer**.
4. Follow the setup steps to authorize the connection.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FMJu3QDFNDcn5fAwVyTsT%2FScreenshot%20from%202026-03-10%2019-01-32.png?alt=media&amp;token=e12c9fe8-4da2-4045-b098-5897f3b07055" alt=""><figcaption></figcaption></figure>

### Choose the operating mode

During setup, choose the operating mode:

* **Auto-Pilot** — Aissist replies automatically

Start with one narrow workflow.

Run **Auto-Pilot** for a short period, review the results, optimize Aissist, then gradually increase **Auto-Pilot** time.

### How Aissist works in Kustomer

Aissist can support the Kustomer workflow in several ways.

#### Reply

Aissist generates context-aware replies using your instructions, assets, and actions.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FU1OnOcN2k62ob1pWIjl4%2FScreenshot%20from%202026-03-10%2019-07-17.png?alt=media&amp;token=8f28b920-3d56-43ca-a25e-31b58417433d" alt=""><figcaption></figcaption></figure>

#### Tag

Aissist can apply tags automatically to help organize conversations and trigger follow-up rules.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2F76WK7OajWaxB3qF2E2Eh%2FScreenshot%20from%202026-03-10%2019-06-10.png?alt=media&amp;token=a59a0a6f-9b06-4557-9ce3-62fed8a03451" alt=""><figcaption></figcaption></figure>

#### Summary and handoff

Aissist can summarize the conversation and detect when a human should take over.

<figure><img src="https://301624521-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKHM836KGDAfAWvw6XL6%2Fuploads%2FTgSBJe4c7Z9ymDiBzHo4%2FScreenshot%20from%202026-03-10%2019-07-08.png?alt=media&amp;token=f7901583-35df-4ca3-9fb6-45d43d25a31d" alt=""><figcaption></figcaption></figure>

### Best practice

Start with one repeatable workflow and run **Auto-Pilot** for a short period of time first.

Review the results, optimize Aissist, then gradually increase **Auto-Pilot** time.