> For the complete documentation index, see [llms.txt](https://doc.aissist.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.aissist.io/gateways/kustomer.md).

# Kustomer

*Last updated: May 6, 2026*

Connect Kustomer to let Aissist support customer conversations inside your workspace.

With Kustomer, Aissist can:

* draft or send replies
* apply tags
* create summaries
* detect when human follow-up is needed

### Create the Kustomer gateway

1. Go to **Deploy → Gateways**.
2. Click **Add Gateway**.
3. Choose **Kustomer**.
4. Follow the setup steps to authorize the connection.

<figure><img src="/files/mTCZ2gHjnc2RGEAFuOx3" alt=""><figcaption></figcaption></figure>

### Choose the operating mode

During setup, choose the operating mode:

* **Auto-Pilot** — Aissist replies automatically

Start with one narrow workflow.

Run **Auto-Pilot** for a short period, review the results, optimize Aissist, then gradually increase **Auto-Pilot** time.

### How Aissist works in Kustomer

Aissist can support the Kustomer workflow in several ways.

#### Reply

Aissist generates context-aware replies using your instructions, assets, and actions.

<figure><img src="/files/gvi2dkZTQI7LeZKP3xhh" alt=""><figcaption></figcaption></figure>

#### Tag

Aissist can apply tags automatically to help organize conversations and trigger follow-up rules.

<figure><img src="/files/AKeh8SEpTidlyPlpvWa5" alt=""><figcaption></figcaption></figure>

#### Summary and handoff

Aissist can summarize the conversation and detect when a human should take over.

<figure><img src="/files/WoVpzvH4i48FOihWv9bx" alt=""><figcaption></figcaption></figure>

### Best practice

Start with one repeatable workflow and run **Auto-Pilot** for a short period of time first.

Review the results, optimize Aissist, then gradually increase **Auto-Pilot** time.