Once integrated, Aissist works just like a human agent—creating responses, drafts, comments, tags, and summaries—seamlessly inside FrontApp.
✉️ Auto-Response
Aissist generates the best possible reply based on your available information, giving customers quick and accurate answers.
📝 Auto-Draft
Instead of sending automatically, Aissist can prepare draft responses for your human agents to review, edit, and send when ready.
🏷️ Create Tags
Aissist automatically generates helpful tags based on the conversation context, making it easier to organize and manage engagements.
🤝 Streamline with Human Agents
Aissist can detect when a human follow-up is needed and escalate the conversation—ensuring no important leads or issues are missed.
📄 Create Summaries
Aissist creates a concise summary of each conversation, highlighting next steps and any unanswered questions to bring human agents up to speed faster.
🧑✈️ Co-Pilot Mode for FrontApp
The Co-Pilot feature is automatically installed when you create the Gateway to your FrontApp account.
If you don't see the Co-Pilot panel, here’s how to enable it:
In your Front workspace, open any conversation.
Click "Manage" on the right-hand side panel.
In the list of available plug-ins, pin the “Aissist” plugin.
Once pinned, the Co-Pilot panel will appear automatically!