Front

🚀 How to Set Up a Gateway to FrontApp in Aissist

Connecting Aissist to your Front workspace is quick and easy! Here's how:

Create the Gateway
  • In your Aissist console, go to Deploy → Gateways from the left-hand panel.

  • Click "Add Gateway."

  • Choose Front from the list of platforms.

  • Follow the on-screen instructions to complete the setup.

🤖 Choosing Between Auto-Pilot and Auto-Draft
  • Auto-Pilot: Aissist automatically drafts and sends replies.

  • Auto-Draft: Aissist drafts responses for human agents to review and send.

👉 Learn more about Auto-Pilot, Auto-Draft, and Co-Pilot modes here.


💬 How Aissist Works in FrontApp

Once integrated, Aissist works just like a human agent—creating responses, drafts, comments, tags, and summaries—seamlessly inside FrontApp.

✉️ Auto-Response

Aissist generates the best possible reply based on your available information, giving customers quick and accurate answers.

📝 Auto-Draft

Instead of sending automatically, Aissist can prepare draft responses for your human agents to review, edit, and send when ready.

🏷️ Create Tags

Aissist automatically generates helpful tags based on the conversation context, making it easier to organize and manage engagements.

🤝 Streamline with Human Agents

Aissist can detect when a human follow-up is needed and escalate the conversation—ensuring no important leads or issues are missed.

📄 Create Summaries

Aissist creates a concise summary of each conversation, highlighting next steps and any unanswered questions to bring human agents up to speed faster.

🧑‍✈️ Co-Pilot Mode for FrontApp

The Co-Pilot feature is automatically installed when you create the Gateway to your FrontApp account. If you don't see the Co-Pilot panel, here’s how to enable it:

  1. In your Front workspace, open any conversation.

  2. Click "Manage" on the right-hand side panel.

  3. In the list of available plug-ins, pin the “Aissist” plugin.

  4. Once pinned, the Co-Pilot panel will appear automatically!

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