Notification

Set Up Email and Slack Notifications

This tutorial explains how to configure both email notifications and Slack notifications for a workspace in Aissist.

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What You Can Configure

You can configure:

• Email notifications per team member:

  • Event notifications

  • Daily reports

  • Weekly reports

• Slack notifications per workspace via one or more incoming webhooks:

  • Event alerts

  • Daily report

  • Weekly report

  • Hourly alerts

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Prerequisites

Before starting, make sure:

• You can access the Aissist Console and open your target workspace.

• Your workspace has team members assigned (for email settings).

• You have permission to create or manage Slack apps/webhooks in your Slack workspace.

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Part 1 — Configure Email Notifications

Step 1 — Open Notification Settings

1. Open Aissist Console.

2. Go to your workspace.

3. Navigate to:

   • Deploy → Notification → Config

Step 2 — Select a Team Member

1. In the right panel, click the member you want to configure.

2. In Email Notifications, enable the notification types you want:

   • Event Notifications

   • Daily Reports

   • Weekly Reports

Step 3 — Save

1. Click Save Changes.

2. Confirm the success message appears.

Repeat for each team member you want to configure.

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Part 2 — Configure Slack Notifications

Step 1 — Get an Incoming Webhook URL from Slack

1. Go to https://api.slack.com/apps.

2. Click Create New App.

3. Choose From scratch.

4. Enter an app name (for example, Aissist Notifications) and select your Slack workspace.

5. In the app settings, open Incoming Webhooks.

6. Turn on Activate Incoming Webhooks.

7. Click Add New Webhook to Workspace.

8. Choose the channel where alerts should be posted.

9. Authorize the app.

10. Copy the generated webhook URL (format: https://hooks.slack.com/services/...).

Step 2 — Add Slack Webhook in Aissist

1. In Aissist, go to:

   • Deploy → Notification → Settings

2. In the Slack Notifications card:

   • Turn on Enable Slack notifications.

   • Click Add webhook.

3. Fill in:

   • Channel label (example: #support-alerts)

   • Webhook URL (copied from Slack)

4. Choose which notification types this webhook should receive:

   • Event alerts

   • Daily report

   • Weekly report

   • Hourly alerts

5. Click Save Changes.

Step 3 — (Optional) Add Multiple Webhooks

You can add multiple webhook rows, for example:

• #support-alerts for event + hourly alerts

• #leadership-reports for daily + weekly summaries