# Configure Notifications

*Last updated: May 14, 2026*

Configure email and Slack notifications for a workspace.

Use notifications to keep your team informed about alerts and reports.

### Notification types

You can send:

* **Event notifications** for important events
* **Hourly alerts** for operational monitoring
* **Daily reports** for day-to-day review
* **Weekly reports** for higher-level trends

Use email for personal delivery.

Use Slack for shared visibility.

### What you can configure

You can configure:

* **Email notifications** for each team member
* **Slack notifications** for the workspace through one or more webhooks

### Before you start

Make sure:

* you can open the target workspace
* the workspace has team members assigned
* you can create or manage Slack webhooks if you plan to use Slack

### Configure email notifications

Email notifications are set per team member.

One member's settings do not apply to the rest of the workspace.

#### Step 1 — open notification settings

1. Open Aissist Console.
2. Go to your workspace.
3. Go to **Deploy → Notification → Settings**.

#### Step 2 — choose a team member

1. In the right panel, click the member you want to configure.
2. In **Email Notifications**, enable the types you want:
   * Event notifications
   * Daily reports
   * Weekly reports

#### Step 3 — save

1. Click **Save Changes**.
2. Confirm the success message appears.

Repeat for each team member you want to configure.

### Configure Slack notifications

Slack notifications are configured at the workspace level.

Use them to send shared alerts and reports into one or more channels.

#### Step 1 — create an incoming webhook in Slack

1. Go to <https://api.slack.com/apps>.
2. Click **Create New App**.
3. Choose **From scratch**.
4. Enter an app name (for example, `Aissist Notifications`) and select your Slack workspace.
5. In the app settings, open **Incoming Webhooks**.
6. Turn on **Activate Incoming Webhooks**.
7. Click **Add New Webhook to Workspace**.
8. Choose the channel where alerts should be posted.
9. Authorize the app.
10. Copy the generated webhook URL (format: `https://hooks.slack.com/services/...`).

<figure><img src="/files/2O8WiDu40vknOeJlubtY" alt=""><figcaption></figcaption></figure>

#### Step 2 — add the webhook in Aissist

1. Go to **Deploy → Notification → Settings**.
2. In **Slack Notifications**:
   * enable Slack notifications
   * click **Add webhook**
3. Fill in:
   * **Channel label** (example: `#support-alerts`)
   * **Webhook URL** (copied from Slack)
4. Choose which notifications this webhook should receive:
   * Event alerts
   * Daily reports
   * Weekly reports
   * Hourly alerts
5. Click **Save Changes**.

#### Step 3 — optionally add more webhooks

You can add multiple webhooks for different channels.

* `#support-alerts` for event + hourly alerts
* `#leadership-reports` for daily + weekly summaries

### Choose the right destination

Use **email** when one person should receive the notification directly.

Use **Slack** when a team should monitor the same alerts or reports.

### Best practice

Send alerts and reports to different destinations.

For example:

* send urgent alerts to a shared Slack channel
* send reports to an operations or leadership channel
* keep email notifications limited to the people who need them


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