Configure Notifications

Last updated: May 14, 2026

Configure email and Slack notifications for a workspace.

Use notifications to keep your team informed about alerts and reports.

Notification types

You can send:

• Event notifications for important events

• Hourly alerts for operational monitoring

• Daily reports for day-to-day review

• Weekly reports for higher-level trends

Use email for personal delivery.

Use Slack for shared visibility.

What you can configure

You can configure:

• Email notifications for each team member

• Slack notifications for the workspace through one or more webhooks

Before you start

Make sure:

• you can open the target workspace

• the workspace has team members assigned

• you can create or manage Slack webhooks if you plan to use Slack

Configure email notifications

Email notifications are set per team member.

One member's settings do not apply to the rest of the workspace.

Step 1 — open notification settings

1. Open Aissist Console.

2. Go to your workspace.

3. Go to Deploy → Notification → Settings.

Step 2 — choose a team member

1. In the right panel, click the member you want to configure.

2. In Email Notifications, enable the types you want:

   • Event notifications

   • Daily reports

   • Weekly reports

Step 3 — save

1. Click Save Changes.

2. Confirm the success message appears.

Repeat for each team member you want to configure.

Configure Slack notifications

Slack notifications are configured at the workspace level.

Use them to send shared alerts and reports into one or more channels.

Step 1 — create an incoming webhook in Slack

1. Go to https://api.slack.com/apps.

2. Click Create New App.

3. Choose From scratch.

4. Enter an app name (for example, Aissist Notifications) and select your Slack workspace.

5. In the app settings, open Incoming Webhooks.

6. Turn on Activate Incoming Webhooks.

7. Click Add New Webhook to Workspace.

8. Choose the channel where alerts should be posted.

9. Authorize the app.

10. Copy the generated webhook URL (format: https://hooks.slack.com/services/...).

Step 2 — add the webhook in Aissist

1. Go to Deploy → Notification → Settings.

2. In Slack Notifications:

   • enable Slack notifications

   • click Add webhook

3. Fill in:

   • Channel label (example: #support-alerts)

   • Webhook URL (copied from Slack)

4. Choose which notifications this webhook should receive:

   • Event alerts

   • Daily reports

   • Weekly reports

   • Hourly alerts

5. Click Save Changes.

Step 3 — optionally add more webhooks

You can add multiple webhooks for different channels.

• #support-alerts for event + hourly alerts

• #leadership-reports for daily + weekly summaries

Choose the right destination

Use email when one person should receive the notification directly.

Use Slack when a team should monitor the same alerts or reports.

Best practice

Send alerts and reports to different destinations.

For example:

• send urgent alerts to a shared Slack channel

• send reports to an operations or leadership channel

• keep email notifications limited to the people who need them