# Auto-Pilot and Co-Pilot
*Last updated: May 6, 2026*
Choose how Aissist should work in live conversations.
Use:
* **Auto-Pilot** when Aissist should reply automatically
* **Co-Pilot** when agents want on-demand help inside the platform
Start with **Auto-Pilot** for a short period of time. Collect feedback, optimize Aissist, then gradually increase the **Auto-Pilot** time.
### Compare the modes
| Mode | What it does | Best for |
| -------------- | ----------------------------------------------------- | ----------------------------------------------------------- |
| **Auto-Pilot** | Replies automatically | Production workflows with clear scope and active monitoring |
| **Co-Pilot** | Creates drafts, translations, and summaries on demand | Agent-assisted workflows |
### Change the mode
{% hint style="info" %}
If a gateway is inactive for more than three days, you may need to reconnect it before using it again.
{% endhint %}
Configure the mode in Gateway listConfigure the mode in Gateway config page
### Auto-Pilot
In **Auto-Pilot**, Aissist replies without human review.
Use it when the workflow is narrow enough to monitor and improve safely.
Auto-Pilot works best when:
* the inbox or tag has a narrow purpose
* sub agents cover the main scenarios
* assets are complete and current
Aissist can still detect when human help is needed and hand the conversation over.
See [Streamline with Human Team](/tutorial/streamline-with-human-team.md).
### Co-Pilot
In **Co-Pilot**, the human team decides when to use Aissist.
This mode works through the side panel in supported agent platforms.
It gives agents flexible, on-demand help.
#### What Co-Pilot can do
* **Create Draft** — generate a reply from conversation context and assets
* **Translate** — translate the last message and current draft
* **Summarize** — create a summary with unanswered items and follow-ups
Use Co-Pilot when agents need assistance but should stay in control.
### Roll out safely
Follow this sequence:
1. Start with a narrow workflow.
2. Run **Auto-Pilot** for a short period of time.
3. Review real conversations and collect feedback.
4. Improve instructions, assets, actions, and sub agents.
5. Gradually increase the **Auto-Pilot** time as results improve.
6. Use **Co-Pilot** where on-demand assistance is a better fit than full automation.
Example usage of the web widget
Below are several examples of input to the "Create Draft" box, but we recommend to find things that are instinct to you.
| **Example (what’s put in the draft box)** | **Description** |
| -------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------- |
| Tell user about composite engine | In the assets, there is information on “composite engine”, therefore the Aissistant will fill in and include such information in the draft. |
| Tell user that we have a long waiting queue and the wait time is about 3 days, and apologize | Aissistant will rephrase the input into a nice apologetic message to user and explain nicely about the wait time. |
| Tell user that we don’t accept new customers, in Spanish | Assistant will rephrase and translate the input into Spanish. (Aissistant does translation too) |
| In Chinese | Assistant will create draft with context and asset, in Chinese |
| please reach out to | Assistant will rephrase the input |
| tell user to reach out to sales | If the context has sales email, Aissistant will draft a message to ask user to reach out to the sales email |
| My apology, we don’t have information on your request | Assistant will rephrase the input |
| I am checking with the vendor now, please give me 24 hours | Assistant will rephrase the input |
| I will forward your request to our accounting team | Assistant will rephrase the input |
Aissist Co-Pilot on Front
Aissist Co-Pilot should install automatically when you create the Front gateway.
If you do not see it:
1. Open any conversation in Front.
2. Click **Manage** in the right panel.
3. Pin the **Aissist** plug-in.
Aissist Co-Pilot on Gorgias
Gorgias Co-Pilot installs automatically when you create the Gorgias gateway.
If you do not see it:
1. Go to the console and open **Gateways**.
2. Open the Gorgias gateway.
3. Go to **configure integration**, then refresh and update.
4. Return to Gorgias and check the right panel.
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