# Intercom

*Last updated: May 6, 2026*

Connect Intercom to let Aissist work inside your inboxes and tagged workflows.

With Intercom, Aissist can:

* draft or send replies
* apply tags
* create summaries
* detect when human follow-up is needed

### Create the Intercom gateway

1. Go to **Deploy → Gateways**.
2. Click **Add Gateway**.
3. Choose **Intercom**.
4. Follow the setup steps to authorize the connection.

<figure><img src="/files/2el3jIDMXJ9RxjHFWKjs" alt=""><figcaption></figcaption></figure>

### How Intercom routing works

Intercom gateways can use both **inboxes** and **tags** as managing points.

This lets you control which conversations Aissist should handle.

{% hint style="info" %}
Use a narrow inbox, specific tags, or both to keep the workflow focused.
{% endhint %}

See [Managing Points](/tutorial/managing-points.md) for more detail.

### Choose the operating mode

During setup, choose whether the gateway should run in:

* **Auto-Pilot** — Aissist replies automatically

Start with **Auto-Pilot** for a short period of time, then gradually increase the Auto-Pilot time as you optimize the workflow.

See [Auto-Pilot and Co-Pilot](/tutorial/auto-pilot-and-co-pilot.md).

### How Aissist works in Intercom

Aissist can support the Intercom workflow in several ways.

#### Reply

Aissist generates context-aware replies using your instructions, assets, and actions.

<figure><img src="/files/gqhPl0abtMMclP11U8v1" alt=""><figcaption></figcaption></figure>

#### Tag

Aissist can apply tags automatically to help organize conversations and trigger follow-up rules.

<figure><img src="/files/GtQZzChFp198lDvk0k2a" alt=""><figcaption></figcaption></figure>

#### Summarize

Aissist creates concise summaries so your team can see key details and next steps quickly.

<figure><img src="/files/WwAMxdoRq3QiIADYDGn8" alt=""><figcaption></figcaption></figure>

#### Handoff to humans

Aissist can detect when a human should take over and flag the conversation for follow-up.

<figure><img src="/files/Nz5hJYslbweDgnsALxl9" alt=""><figcaption></figcaption></figure>

### Best practice

Start with one inbox or one tag-based workflow.

Run **Auto-Pilot** for a short period of time, review the results, optimize Aissist, then gradually increase the **Auto-Pilot** time.


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